At FLEX™, we believe fitness should be effortless, focused, and functional.

Our mission is simple — to create smart, minimalist gear that helps you stay organized and perform at your best.

Born from the frustration of cluttered gym sessions and misplaced essentials, FLEX™ was designed for those who demand efficiency and style in every workout. Every product we create combines premium materials, modern design, and practical innovation — so you can focus on what matters: your performance.

We’re more than just a fitness brand — we’re a lifestyle.

Stay sharp. Stay strong. Stay FLEX™.

+27 71 719 5948

wecustomerhelp@gmail.com

Mon-Thu 9am-4pm CAT

Fri 9am - 2pm CAT

Refund & Return Policy

We want you to love your purchase from FLEX™.

If you’re not 100% satisfied, we’ll make it right.

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  You may request a return or exchange within 14 days of delivery.
  
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  Items must be unused, in original packaging, and with proof of purchase.
  
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  To start a return, contact wecustomerhelp@gmail.com.
  
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  Once approved, we’ll send you the return instructions.
  
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  Refunds are processed within 5–7 business days after we receive your item.
  

Note: Shipping fees are non-refundable. Sale items and final-clearance products cannot be returned.

Shipping Policy

We proudly ship to customers worldwide 🌍.

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  Processing time: 1–3 business days.
  
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  Delivery time: 5–10 business days (varies by location).
  
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  You’ll receive a tracking number via email once your order ships.
  
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  We are not responsible for delays caused by couriers or customs.
  

If your package hasn’t arrived after 15 business days, contact wecustomerhelp@gmail.com and we’ll assist immediately.

Privacy Policy

Your privacy matters to us.

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  We collect only the information needed to process your order — name, address, email, and payment details.
  
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  All payments are encrypted and processed securely through trusted partners.
  
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  We never sell or share your data with third parties.
  
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  You can request data removal at any time by emailing wecustomerhelp@gmail.com.
  

Terms of Service

By purchasing from FLEX™, you agree to:

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  Provide accurate order and shipping information.
  
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  Use our products safely and for their intended purpose.
  
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  Not copy, resell, or misuse FLEX™ brand content or materials.
  

We reserve the right to refuse service or cancel orders that violate our terms or policies.

Terms & Conditions

Welcome to FLEX™ — your trusted source for premium fitness accessories and gear.

By accessing or purchasing from this website, you agree to the following terms:

1. General

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  This website is operated by FLEX™.
  
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  We reserve the right to modify, suspend, or discontinue any part of the site without notice.
  
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  By using our site, you confirm that you are at least 18 years old or have parental consent.
  

2. Products

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  We strive for accuracy, but product images and descriptions may vary slightly.
  
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  Prices are subject to change without notice.
  

3. Orders & Payments

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  All orders are subject to availability and confirmation of payment.
  
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  FLEX™ accepts secure online payments through trusted providers.
  
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  We reserve the right to cancel or refuse any order suspected of fraud or misuse.
  

4. Shipping

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  Delivery times may vary based on location and carrier.
  
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  FLEX™ is not responsible for delays caused by customs, weather, or courier errors.
  

5. Returns

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  Returns are accepted within 14 days of delivery if the item is unused and in original packaging.
  
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  See our Refund & Return Policy for full details.
  

6. Liability

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  FLEX™ is not liable for any injury, damage, or loss arising from misuse of our products.
  
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  Our total liability shall not exceed the purchase price of the product.
  

7. Intellectual Property

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  All content, images, and logos are property of FLEX™ and may not be copied or reused without permission.
  

8. Governing Law

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  These Terms & Conditions are governed by the laws of South Africa.
  

🍪 Cookie Policy

FLEX™ uses cookies to improve your shopping experience.

1. What Are Cookies?

Cookies are small text files stored on your device to remember preferences and improve site functionality.

2. How We Use Cookies

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  To improve website performance.
  
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  To analyze traffic and track shopping behavior.
  
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  To remember your cart and login details.
  

3. Managing Cookies

You can control or delete cookies via your browser settings.

By continuing to browse our site, you consent to our use of cookies.

PAIA Manual (Promotion of Access to Information Act)

This PAIA Manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000).

1. Company Information

Name: FLEX™

Address: [Insert your business address here]

Email: wecustomerhelp@gmail.com

Website: www.flexofficial.store

2. Purpose

This manual explains how individuals can request access to information held by FLEX™, in compliance with South African law.

3. Records Available

FLEX™ maintains records relating to:

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  Product orders and transactions
  
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  Customer information (for processing and delivery)
  
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  Supplier and business data
  

4. Access Request Procedure

Requests must be made in writing to wecustomerhelp@gmail.com.

Applicants must provide proof of identity and specify the information required.

5. Grounds for Refusal

Requests may be refused if disclosure would:

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  Endanger personal privacy
  
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  Reveal confidential business information
  
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  Be prohibited by law
  

6. Protection of Personal Information (POPIA)

FLEX™ complies with the Protection of Personal Information Act (POPIA).

Personal data is collected only for business purposes and safeguarded with strict security measures.

Contact Information

For any questions about these policies or your order:

📧 wecustomerhelp@gmail.com

🌐 www.flexofficial.store

Would you like me to create a Warranty & Product Guarantee section next (to boost buyer confidence and reduce refund requests)?